FAQ

What should I bring to my first visit?

A prescription, if you have one.
Your Ontario health card
Shorts (if we need to assess your knee)
Any other relevant medical information

Do I need a referral?

No, you do not need a referral to come for an assessment.

What does it mean to be “custom made”?

When something is custom made, it is made from a three dimensional model of your body. This model is called a negative cast. We then fill that negative cast with plaster that will harden. This positive plaster cast is used to fabricate your custom made orthosis. Each orthosis  is fabricated with the specific goals of the client in mind.

Do I need a prescription?

We like to work with your doctor or nurse practitioner when possible. It is helpful to have a prescription, however you do not require one before coming to see us. Often, we can do an assessment, make a recommendation and then write a letter to your doctor asking for the appropriate paperwork.  Please note, if you require custom foot orthotics, you will likely need a prescription from your doctor to submit to your private health insurance plan for reimbursement.

What is the warranty?

All custom designed devices are guaranteed to fit for a minimum of 3 months, unless you have changed. The warranty for materials and workmanship is 6 months.

What do I do if something breaks on my orthosis?

If your orthosis breaks, please stop using it and do not attempt home repairs. Call us as soon as possible to make arrangements for repair.